Verified You must apply
Energy & utilities
Discount
private
Back on Track (United Utilities social tariff)
Paid by United Utilities · 🇬🇧 United Kingdom
What this pays
The published value, how it is calculated, and whether it is cash or a credit ceiling.
lockedNote
Who qualifies
The 4 published rules this programme tests you against — age, income, residency, household and the rest.
lockedNote
The steps, documents and official link are part of the paid plan. Checking how much you're owed is free and always will be.
1 documents you'll need
Exactly what to gather before you start, so nothing sends you back to the beginning.
lockedNote
Where this comes from
To be eligible for the Back on Track scheme you must receive at least one income-related benefit and be in arrears, or have a household income of less than £21,500 a year due to a recent life event.
https://www.unitedutilities.com/services/your-bill/difficulty-paying-your-bill/
Last checked 2026-08-12 · a researcher confirmed this against the official page
Other energy & utilities support in United Kingdom
moreLocked