What we know about you, which is almost nothing.
Last updated 14 August 2026.
The short version. The eligibility check runs on your device. Your answers are not sent to us and we cannot see them. If you create an account we store your email address. The document checklist holds labels and dates only — there is no upload anywhere in this product, and we hold none of your files.
The free check
When you answer the questions, the matching happens in your browser or in the app, against data already downloaded to your device. Your country, age, income band, household and housing answers are stored on your device only. They are never transmitted to us. You can erase them at any time from Settings, and clearing your browser data or uninstalling the app removes them completely.
If you create an account
We store your email address, to sign you in and to send the code. We do not use passwords. If you subscribe, our payment processor (Stripe) holds your card details — we never see or store them. We keep a record of your subscription status so we know what to show you.
The document checklist and vault
The free checklist records the NAME of a document you have gathered — "proof of income" — and the date, so a later claim that wants the same paper can tick it off for you. Signed-in subscribers can also keep the file itself in the document vault: it is encrypted on your own device before anything is uploaded, under a key derived from your own passphrase. What reaches our server is ciphertext, a document type, a size and two dates — never a filename, a note, or anything we can read. See the Trust, privacy & AI page for the full picture, including the one AI feature and what our analytics beacon sends.
What we do not collect
No advertising identifiers. No location. No contacts, photos or messages. No cross-site tracking, and no third-party analytics or advertising SDKs in the app. We do not sell or share personal data with anyone, and there is no category of data we would sell.
Notifications
Deadline reminders are scheduled locally on your device. There is no push server and no message about you leaves your phone.
Your rights
Under the GDPR and equivalent laws you can ask for a copy of your data, correct it, or have it deleted. Account deletion is available in the app and on the web and removes your email, subscription record and all stored documents. Write to privacy@unclaimedgrant.com and we will respond within 30 days.
Children
The service is not directed at children under 13 and we do not knowingly collect their data.
Changes
If this policy changes materially we will say so on this page and, for account holders, by email. The date at the top always reflects the current version.